Kalend Products - Customer Services:

We have tried to cover all aspects of our products and services which you will find
on all the relevant personalised gift sections. If for any reason you are unsure about
a certain product or just require help assistance, please do not hesitate to contact us.

PRIVACY POLICY:
Information collected at the time of ordering, or requesting any information from Kalend Ltd is purely for our
own use and collected lawfully in accordance with the Data Protection Act 1998. Information is only collected
for the purpose of fulfilling orders, literature requests and general enquires via Kalend.co.uk.
Any infomation collected by Kalend Ltd will not be sold to or used by any other third parties.

We may however from time to time send marketing material or product information via email to existing Kalend
customers. If you prefer not to receive information from Kalend, please advise so we can amend our records:
unsubscribe@kalend.co.uk Please provide your Name and Default Email Address only. Should you have any
concerns or questions regarding our Privacy Policy please use this link: privacy@kalend.co.uk

DELIVERY:
Delivery subject to availability, please allow up to 28 days - often much quicker. Copyright is the responsiblity of the
customer. All products are carefully & securely packaged to ensure that they arrive with you in perfect condition.

OUR PRICES:
The prices shown on our website are in £ sterling. (Delivery Charges are displayed and added accordingly)
Payment in full must accompany your order, which can be made online via SSL secure server, by fax, by post,
or by telephone using any major credit or debit card as described on our site. Payment by cheque is welcome,
but will require clearance via the banks prior to your order being processed (please allow up to 5 days).
Any discrepancy in pricing will be advised to you by email, fax or phone and you will have the opportunity
to revise or cancel your order at that stage.

SECURITY:
When using our online ordering facility, rest assured that all credit and debit card transactions are completed using
a SSL Secure Server and your card details are encrypted for your security at all times. If you have any concerns
or questions about ordering online, please contact: security@kalend.co.uk

COMPLAINTS:
Kalend Limited will endeavour to respond to complaints Next Working Day, but guarantee to respond
within five working days.

GOODS OFFERED:
Photographs, examples and descriptions are for guide purposes only, sizes, capacities and dimensions
quoted are approximate and also for guidance purposes only.
Kalend reserves the right to change the specification of its products without notice.

OUR GUARANTEE:
If you are not delighted with the goods, please return within 10 days, Kalend will be happy to make a refund
or exchange providing they are in perfect condition. Disclaimer: Whilst every effort is made to preserve
photographs submitted, Kalend Ltd, cannot be responsible for accidental damage or loss.
Reproduction cannot exceed the quality of photographs submitted.

DATA PROTECTION:
The personal information with which you provide us will be safeguarded by Kalend Limited and not used
or sold to any third party.

CLAIMS & REMEDIES:
In the unlikely event that a product is damaged in transit, please retain the product in its original packaging then,
please inform us immediately by email claims@kalend.co.uk or telephone 01386 700075.
We will then make the necessary arrangements to rectify the situation.

Damage caused through neglect, accident and/or misuse by you, no claim will be entertained. In the unlikely
event that your product appears to be faulty or defective on arrival, please retain the product with its original
packaging. Please contact us immediately by email or telephone, stating the exact nature of the problem.
If the product is proved to be faulty you may opt either for a replacement or for a full and prompt refund.

DISCLAIMER:
Whilst every effort is made to preserve photographs submitted, Kalend Ltd, cannot be responsible for accidental
damage or loss. Reproduction cannot exceed the quality of photographs submitted.

FORCE MAJEURE:
Kalend Ltd shall not be liable for any default due to any act of God, war, strike, lock-out, industrial action,
fire, flood, drought, tempest or other event beyond our control.

STATUTORY RIGHTS:
Your statutory rights are not affected.